Refund policy

Cancel anytime

You can cancel your subscription from your account at any time. You keep access and your remaining credits until the end of the period you already paid for, and you are not charged again.

14-day right of withdrawal

If you are a consumer in the EU, you can withdraw from a new subscription within 14 days of buying it.

If you have not used any credits in that time, we refund the full amount. Generating a video starts the service at your express request, so once you have used credits the right of withdrawal no longer applies to that period.

Failed videos

If a video fails because of a problem on our side, the credits it used are returned to your balance automatically.

How to ask

Write to [email protected] from your account email. Approved refunds go back to the original payment method within 10 business days.